Your friendly content marketing enthusiasts
Team Verblio serves 1,500 digital agencies and businesses every month from beautiful Denver, CO.
we're a fruit salad
Our commitment
We are committed to being the friendliest, easiest-to-use content creation platform in the business. We believe in the value of content as a powerful tool to drive sales and build relationships for our customers. The goal is to deliver quality content and a fantastic experience, so customers feel ease and enjoyment when they use Verblio.
Our team at a glance
Mercury 100 fastest-growing companies in Colorado awards
Participate in monthly company book club
Average number of LaCroixs consumed per week
Chicken wings
The stuff that matters to us
supporting great writers
Quality writing comes from happy, motivated writers. We ask for excellence and support their success. Our online writers' forum is an active community, and connection creates better content.
TECH + HUMANS
We’ve built a super-cool technology platform, but deeply personal content comes from humans. Beyond the binary code, team Verblio is a well rounded group of reasonably intelligent people.
Rah rah TEAM SPIRIT
Variety is the spice of team Verblio. We’re a supergroup of SEO-philes, content connoisseurs, designers, engineers, and entrepreneurs. Left brain & right brain, together = just-right brain.
Verblio values
Curiosity, creativity, and humor
Clear and respectful communication
Quirkiness and scrappiness
Bold and fearless action
Listen and assume good intent
highly qualified and verb-curious?
Steve Pockross
CEO
Hometown: Denver, CO
Favorite Word: Hootenanny
Steve brings more than 20 years of startup, nonprofit, and Fortune 500 experience to his role as bon vivant of Verblio. He was part of the early management team at crowdsourcing pioneer LiveOps and previously led five SaaS and marketing businesses. Outside the office, Steve enjoys ultimate frisbee, telemark skiing, hosting jazz concerts, and spending time with his two boys. He also writes for the Verblog under his very own category—Spockross—and hosts our podcast.
For more Steve, read his posts or tune into The Verblio Show.
Greg Levow
COO & CTO
Hometown: New York, NY
Favorite Word: Aardvark
Hailing from the Empire State, Greg is a Chief Operating Officer, Chief Technology Officer, and a gentleman. Prior to joining Verblio, he founded an ag-tech startup that uses simulation modeling and weather data to help farmers optimize their fertilizer usage and improve yields, while reducing environmental impact. When he’s not solving hard problems that intersect business and technology, you’ll find Greg in front of a hot BBQ, cold drink in hand, cooking up something big.
Brad Kemp
EVP, Business Development
Hometown: Port Huron, MI
Favorite Word: Arugula
Do you like pineapple on pizza? Verblio’s head of business development does! When he’s not leading enterprise sales efforts or making divisive culinary choices, Brad enjoys live music, listening to music, and excelling at 90s music trivia. Before Verblio, Brad spent most of his career building and leading sales teams, most recently launching and growing a platform that makes it easy for Fortune 1000 companies to find video production freelancers.
Paul Zalewski
Vice President, Marketing
Hometown: St. Louis, MO
Favorite Word: Yup
Paul runs marketing at Verblio and is a self-proclaimed digital marketing and SEO nerd. When he's not helping sad, empty blogs find Verblio content, he enjoys writing and spending time with his wife and two daughters. His prerequisite I-live-in-Colorado activity is snowboarding. Verblio colleagues do not approve of his favorite word.
Zoe Treeson
Senior Director, Operations
Hometown: Albuquerque, NM
Favorite Word: Bedraggled
As senior director of operations, Zoe draws on her background in business and film production to help Verblio customers tell their stories. Outside of the office, Zoe does all the (Boulder) things—hiking, cycling, running. Only her complete disinterest in snow sports differentiates her from your average Boulderite. Yet somehow, we’ve found it in our hearts to forgive her.
Reid Lynch
Senior Director, Engineering
Hometown: Shepherdstown, WV
Favorite Word: Forthwith
Reid is Verblio’s senior director of engineering, and his work behind the scenes makes the platform purr. He has a computer science degree and experience building crowdsourcing platforms, but he comes from a newspaper family, so he’s still one of us. Reid’s favorite word means “immediately; at once.”
Mandi O'Brien
Director, Design & Product
Hometown: Portland, OR
Favorite Word: Asterisk
Mandi loves to find simplicity and beauty in the most complex challenges. Her role as Director of Design and Product at Verblio allows her to honor her roots as a true polymath. For the past 8 years, Mandi has worked at fast-growing startups in NYC. Recently, she and her two orange tabby cats relocated to Denver, where they are enjoying their sweet views of the Rocky Mountains. When she’s not working on the latest UX innovation for Verblio, she enjoys music, the outdoors, storytelling, games, and tacos.
Max Harris
Senior Software Engineer
Hometown: Pittsburgh, PA
Favorite Word: Dork
Max is a developer at Verblio. He has a degree in computer science and has worked at startups and big enterprise operations alike, ultimately deciding that the startup life is the life for him. You'll never see his best work up close, you'll just see that the Verblio platform runs like butter. That's Max's doing. He loves all Colorado activities, even though he doesn’t live here anymore.
Caroline Rideout
Sales Manager
Hometown: Olympia, WA
Favorite Word: Sublime
With over six years of SEO and content marketing experience, Caroline is thrilled to bring her expertise to Verblio’s diverse customer base. When she’s not in the office, you’ll find her painting outdoors, perusing her favorite volumes of poetry, and fawning over other people's dogs. Caroline is also Verblio’s elusive, enigmatic dolphin tamer, a skill she picked up from five years of living in Hawaii.
Alexa Baray
Senior Manager, Enterprise Operations
Hometown: Coral Springs, FL
Favorite Word: Tsundoku
Alexa is a trilingual bibliophile with a severe case of nerdiness. Her Verblio journey began in 2016, when she first became a BlogMutt writer. From there, Alexa inexplicably found herself in the role of account manager, and finally coerced worked her way into the operations team. Now, she happily manages Verblio’s professional services from her home office in Florida. When she’s not spamming Slack with pictures of her husky, you’ll find Alexa playing video games, boating, re-reading Harry Potter, or singing showtunes.
Charlene Baker
Client Success Manager
Hometown: Chesapeake, VA
Favorite Word: Awesome
Better known as Char, or Verblio's own personable, personal ray of sunshine. Char is passionate about ensuring our customers are off to a great start with Verblio and continue winning inside our platform. Interesting fact: She's the only chick on our squad who's on two teams, Operations, and Marketing & Sales. Yup, Char's everywhere! When she's not remotely hanging out with her fellow Verblions, you'll find her enjoying quality time with her hubby and two kids. Much like her favorite word, Char is awesome.
Maddie Basch
Manager, Writer Community
Hometown: Indianapolis, IN
Favorite Word: Scruple
From vetting to reviews, forum chats to new features, Maddie guides, mentors, and advocates for Verblio’s writer community. She earned her MA in literature from CU and was a bartender for many years before making the leap to libraries and becoming a Verblion. Though Maddie brings shame upon the house of Colorado by not really skiing or snowboarding, she more than makes up for it with dope tattoos and a green thumb. Find Maddie in the garden or dancing her face off to a new DJ—always a well made cocktail in hand.
Ginny Mitchell
Enterprise Account Manager
Hometown: Estes Park, CO
Favorite Word: Visceral
Ginny is a mountain-lover and true crime podcast aficionado. She brings her background in biology to her role as Verblio’s enterprise account manager, where it’s not particularly relevant, which is true for most college majors. Before becoming a Verblion, Ginny worked at the United Way of Salt Lake as the resource development director. When she’s not managing Verblio’s team of helpful account managers, Ginny enjoys skiing, gardening, hiking, scuba diving, sailing, music, and comedy.
Amie Aulwes
General Startup Associate
Hometown: Cedar Rapids, IA
Favorite Word: Periwinkle
Need a power point? A T-shirt? Perhaps a snack? Amie is your gal. This colorful, creative renaissance woman keeps team Verblio running like a well oiled rube-goldberg machine. When she’s not flawlessly coordinating contractors, conference calls, or Costco runs, Amie enjoys printmaking, bird-watching and cooking. Her favorite food is dumplings and she has a degree in fine art.
Alice Ward
Jr. Product Manager
Hometown: Durham, NC
Favorite Word: Penultimate
Alice brings her passion for learning about others and problem solving to her role as Verblio’s junior product manager, where she helps make the Verblio platform enjoyable and user friendly for all. Outside of the office, Alice enjoys coffee, beautifully groomed ski runs, and perfectly cooked salmon. We’re thankful Alice broke with tradition and decided not to study natural science like the rest of her family, because it brought her to us.
do you love content and cold lacroix? We're hiring!
We’re looking for a Strategic Account Manager to join our rapidly growing team!
We’re Verblio: a unique content writing startup based in Denver, CO. Content is a core foundation of modern marketing. But it’s really hard to create quality content, particularly at scale. It requires time, resources, and talent, and many companies simply can’t reasonably or cost-effectively staff in-house.
That’s where we come in. By combining a marketplace business model with the flexibility and deep vertical expertise of SaaS, Verblio enables writers to create 70,000+ pieces of unique content per year for our customers. With a network of over 3,000 professional writers, Verblio provides the platform for modern digital agencies, businesses, enterprises, and publishers to create unique content creation solutions.
To do all of this, we’ve created a high-performing SaaS startup led by a 15-year marketplace industry veteran and staffed by a team of energetic, eclectic startup junkies, writing enthusiasts, and random liberal arts degree collectors.
We’ve been on a full-tilt growth spurt for several years and have grandiose plans for world domination in the near future...and that’s where you come in! We are looking for our first Strategic Account Manager to pioneer a structured approach to ensuring and growing revenue from existing clients. Ready?
About the role:
Verblio’s Strategic Account Manager will develop and execute a strategy for growing revenue from existing customers via exceptional relationship management, upsells and cross-sells, and proactive renewal management. You'll be a member of our Revenue Team and will work cross-functionally with a set of Customer Success Managers who ensure that our customers get maximum value from their relationship with Verblio.
As the first Strategic Account Manager at Verblio you’ll architect our segmentation and account management approach, then roll up your sleeves to proactively grow a large portfolio of customers ranging from sole proprietorships to multi-billion dollar enterprises.
This full-time, exempt position will be responsible for:
- Defining our approach to Strategic Account Management. With ~1000 clients and a team of < 30, we can’t talk to every client. You will be instrumental in helping to segment our customers and craft the right level of service for each of them. We’ve built a foundation of happy and loyal clients, but we haven't scratched the surface in terms of helping them grow. We call that opportunity!
- Seeing our clients’ needs before they do. Client retention, renewals, upsells, and growth is the name of the game. You’ll develop strong relationships throughout each client’s organization, enabling you to anticipate and identify ways that Verblio can offer additional value.
- Understanding (living?) the customer journey. As you learn our business and put yourself in the mindset of a Verblio customer, you’ll identify, implement and share processes and tools that guide where we should intervene to improve the customer journey. Your insight will help make customer-first thinking the standard across our organization.
- Do all of this in a bootstrapped startup environment. The three things above are hard. But, because we like challenges, it’s worth reiterating that we’re a bootstrapped startup and there are resource constraints that come along with that. (But also a huge degree of freedom in how you get it done). Verblio team members seek out ways to go above and beyond their responsibilities for the good of the team, the platform, and our community.
Whew! If you’re reading this and still feeling psyched, definitely keep reading.
What you will need to be successful in this role:
- 3-6 years of account management experience.
- A passion for content marketing & SEO.
- Great interpersonal and networking skills and a love for building relationships with clients.
- Demonstrated ability to identify and build relationships with executives at organizations of varying sizes.
- Experience growing a large portfolio of clients over multiple renewal cycles.
- Zeal for working with an all-star team who prioritizes having fun, enjoying the quirkiness of our users, and over delivering (because it’s the right thing to do).
What makes Verblio a great place to work?
- We work hard, have fun, learn a lot, and are proud of our transparent, collaborative culture.
- We believe in doing good, and that creating great opportunities for home-based writers is just as important as helping our clients find their next customer.
- We’ve made the Inc 5000 list and won the Mercury 100 award 5 times, as one of the fastest-growing companies in the Boulder Valley.
- We offer competitive salaries, health, dental & vision insurance, a 401k, and a generous vacation policy.
- This position pays $60,000-95,000, commensurate with experience. A significant portion of total compensation for this role is variable based on performance.
Excited about this opportunity? If so, click here to apply with your resume, cover letter, LinkedIn profile link, and your favorite 1-2 sentences that show you went deep into this job description and it speaks to you.
We’re looking for an Operations Associate (Customer Side) to join our rapidly growing team!
We’re Verblio: a unique content writing startup based in Denver, CO. Content is the foundation of successful marketing today. But creating quality content requires time, resources, and talent, and many companies simply can’t reasonably or cost-effectively staff in-house. That’s where we come in. Verblio combines access to unique writing talent enabled by leading marketplace businesses with the flexibility and deep vertical expertise of SaaS to create 70,000+ pieces of unique content per year. With a network of over 3,000 professional writers, Verblio provides the platform for modern digital agencies, businesses, enterprises, and publishers to engage audiences with unique content creation solutions.
To do all of this, we’ve created a high-performing startup led by a 15-year marketplace industry veteran and staffed by a team of energetic, eclectic startup junkies, writing enthusiasts, and random liberal arts degree collectors.
We’ve been on a full-tilt growth spurt for several years and have grandiose plans for world domination in the near future...and that’s where you come in! We are looking for the right Entry-level Operations Associate to help lead our support team, “wow!” our customers with your top-notch customer service prowess, and strive to turn our clients into Verblio advocates.
We’re looking for an operations associate who...
- …has at least 1-2 years of experience in customer service with some experience training and overseeing team members. You will help manage, train, and QA our outsourced tier 1 support team.
- …has an empathic mindset and a strong desire to help others. Understanding our customers, including their goals, workflows, and pain points, allows us to better help customers! We strive to turn each customer’s negative experience into a positive, solution-oriented interaction.
- …has a third degree black belt in communicating. You’ll be talking to our customers, writers, helping train our outsourced support team, and collaborating with every internal Verblio department all day every day. Code switching is not just important -- it’s a must. “Do you even speak dev, bro?”
- …has impeccable grammar and writing skills. You should be able to write clear, concise instructional material for customers and team members.
- … is tech savvy and investigative. You don’t need to know how to code by any means, but we are supporting a tech platform, so you’ll be helping customers use our app and working with our Development team to resolve bugs and other technical issues that customers may experience.
- ...is always learning and isn’t afraid to give or receive feedback. Someone who compulsively seizes opportunities to experiment with and improve everything they touch
- ...is a born (or learned) enthusiastic helper who doesn’t just jump in when asked, but is constantly offering when and where they can help in every situation.
So what will your day typically look like?
- Answer tier 2 customer support tickets for a variety of tickets types. Some issues will be easy and repeatable, others will be complex, and a few will be downright odd! We strive to provide prompt, professional, and accurate support to customers while staying true to our friendly and fun values.
- Resolve escalations from our tier 1 support team. As well, you will coordinate with and assist the appropriate team members for especially urgent, complex, or unique issues.
- Help manage, train, and QA our outsourced tier 1 support group. Being the friendliest content creation company is no easy task! We’ll need your help to monitor our customer support specialists, train them on new product releases, and give them the training and tools they need to succeed with our customers.
- Provide proactive support to our customers. Some of our customers are quite shy! You will work to identify these struggling customers and help them get back on track before they ever need to reach out to the support team.
- Maintain Verblio’s customer help center and support resources by writing new help pages and improving existing help pages as we strive to provide customers with better self service solutions.
- Collect and report key customer support metrics, and help improve these robust reports. Verblio thrives on smart data and analytics! You’ll also help identify trends and areas of improvement as we work towards improving our customer service performance.
- Maintain and improve our customer support tool, Intercom, and help your team get the most of its robust offerings from improving our chatbot messaging to automated ticket routing.
- Perform additional tasks and projects as necessary to support our quickly growing crowd of customers.
What else will help you succeed in this role?
- Experience with our main support and billing tools: Intercom and Recurly
- A strong foundation in content marketing/SEO/inbound marketing
- Willingness to wear many hats and jump into projects outside of core responsibilities.
- Zeal for working with a kick-ass team that’s hell-bent on having a great time, enjoying the quirkiness of our users, and overdelivering (because it’s the right thing to do).
- Comfort with remote work and collaborating with remote teams. The Verblio team spans multiple cities and continents. You should be self-motivated and take ownership of time-management and productivity.
What makes Verblio a great place to work?
- We work hard, have fun, learn a lot, and are proud of our transparent, collaborative culture.
- We believe in doing good, and that creating great opportunities for home-based writers is just as important as helping our clients find their next customer.
- This year we made the Inc 5000 list and won our fifth Mercury 100 award as one of the fastest-growing companies in the Boulder Valley.
- We offer competitive salaries, health, dental & vision insurance, 401k, options and a generous vacation policy.
- This position pays $42,500- $46,000, commensurate with experience.
Excited about this opportunity? If so, click here to apply with your resume, cover letter, and LinkedIn profile link.
We’re looking for an experienced front end developer to help us make our customer & writer dashboards even slicker!
About Us
Verblio is a small but growing company based in Denver, Colorado, USA. Through our web platform, businesses of all kinds work with our broad network of writers to create custom content for their blogs & websites.
At Verblio, we’re good at what we do, but we don’t take ourselves too seriously. We work tirelessly to improve our service, while at the same time balancing the importance of a healthy personal life.
About You
You are a smart & passionate software professional ready to be a valuable contributor to our team. As our key front end developer, you’ll work closely with both our development and design teams to build attractive interfaces that are also a breeze to use.
You enjoy working with fellow nerds and learning new stuff, both technical and not.
Your English is strong (but not perfect!) and you're in a time zone similar to the United States.
Responsibilities
- Lead the implementation of new web pages and experiences in our Angular dashboards
- Improve existing user interfaces striving to evoke joy in our users
- Contribute in back end development to support good user experience
Skills desired but not required
- Angular, or a experience with a competing JS framework
- Strong background in CSS (we use Sass)
- Familiarity GraphQL communication between client & server
- Experience with Ruby (on Rails)
- Proficient in SQL (we use PostgreSQL)
How to apply
Please send your resumé and a short description of yourself to [email protected]. Tell us - what was your favorite tv show as a kid?
Or apply to become a Verblio writer.