A Google search for “companies with bad customer service” returns 30,500,000 results. Pages upon pages of blog posts appear with the sole purpose of shaming the top 10 companies everyone hates to call. The gripes are numerous and include the incalculable hours spent on hold, not having one’s concerns properly addressed and the ever-painful pleading with a representative to speak to their…
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When you run a call center, the key to your success is customer engagement. Your customer service representatives must appreciate the value of engaging with customers and serving their needs. Here are some of our top tips to improve customer engagement at your call center. 1. Provide Thorough & Ongoing Training If you want your…
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Pool, Pool World: To DIY Clean or Hire a Cleaning Pro, That is the Question Whether you are planning a summer staycation or just keeping your pool up to par for that backyard barbecue, keeping your pool pristine is all part of maintaining a special place where you can escape with those that you love most……
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The world as we know it is rapidly changing, and the American public has not yet consciously registered that change. Nonetheless, like the shadows on the wall of Plato’s cave, there are indicators that cannot be ignored. One of the common indicators that most people are aware of is the price of oil. Another indicator,…
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Meditation. What do you think of when you hear that word? I think of peace and serenity, calm contentment, even happiness. I think of focus. It’s a state of being to which I aspire. I also think, though, of how much my knees hurt when I sit cross-legged on the floor for an extended period…
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