Grace Hirt

At Verblio, I help our wonderful freelance writer base submit the best possible content to our customers. I love nothing more than delving into exciting subjects like when to use an em dash versus a colon versus a semicolon, and why, for Pete's sake, you should use the Oxford comma. Ask me about why "they" is a perfectly acceptable singular pronoun!

Abandoning the Inbox: BlogMutt’s Transition from Email to Support Ticket Tracking

By Grace Hirt / January 11, 2016 / 0 Comments

BlogMutt has a very small support team. For now, it’s just me and one other person, who was handling it all by herself before I was hired a year ago. The smallness of our team is one reason that she and I were skeptical when the higher-ups mentioned the idea of transitioning from a support…

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A Tale of Two Customer Experiences

By Grace Hirt / November 17, 2015 / 0 Comments

It’s not often that I feel compelled to talk about an experience I had with a company or a brand. I’m loyal to few and neutral on most. I give you money, you give me the things I’m buying, and we’re done. Simple. But recently, I had a couple of those rare encounters that make…

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Abolish the Backlog: Tools to Keep Your Blog Consistent

By Grace Hirt / November 11, 2015 / 1 Comment

Verblio’s (formerly BlogMutt) ultimate goal is to make it simple and easy to keep your blog current. Our crowd of writers submits posts to you on topics you’ve chosen, meaning you don’t have to write those posts yourself. We give you opportunities to provide feedback to the writers and request edits, so each post is exactly what…

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My Stock Photo Model Obsession

By Grace Hirt / September 22, 2015 / 0 Comments

As part of my job here at BlogMutt, I look at a lot of stock photos. Like, a lot. All told, I probably spend nearly the equivalent of one full work day each week trying to find photos for our customers’ posts and ours, sorting through the boring and the bizarre to find that one…

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Cage Match: Singular “They” Is A-Okay

By Grace Hirt / August 13, 2015 / 0 Comments

In the previous installment, my well-meaning but hard-headed boss, Scott, argued that there is absolutely no situation in which using “they” or “their” as singular gender-neutral pronouns is acceptable. In this installment, I’ll share why that is nonsense.

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Study Shows Technology’s Role In Reducing Wait Times

By Grace Hirt / March 19, 2015 / 0 Comments

Study Shows Technology’s Role In Reducing Wait Times All medical practice managers can attest to the problems created by long wait times, both when patients arrive for their appointments, and for the patients who have to wait weeks or months just to get an appointment. Consequences include low patient satisfaction, barriers to getting the care…

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